Shipping policy
Processing Time
All orders are processed within 2-5 business days (Monday-Friday, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery
We are proud to offer free shipping on all orders within the United States — no minimum purchase required.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (Free) | 5-8 business days |
Estimated delivery times begin after your order has been processed and do not include weekends or holidays.
Shipping Locations
We currently ship to addresses within the United States. All orders are fulfilled and shipped from our warehouse located in the USA.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at support@tryvivopet.shop with your order number, and we'll investigate right away.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can only make changes before the order has shipped.
Lost or Stolen Packages
VivoPet is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows "delivered" but you haven't received your package, please contact your local carrier and reach out to us at support@tryvivopet.shop so we can assist you.